Support foreign customers without an interpreter or an app
A foreign customer has a question about an order, an installation or a shipment, and nobody on your team speaks their language. With Zeatt you send one link; the customer writes or speaks in their own language and you read and hear the translation in yours.
Why foreign support is hard
Email is slow
A simple question can take days of back and forth by email, and the customer waits in the meantime.
An interpreter for every language does not pay
Keeping interpreters for languages you need a few times a month is expensive.
How Zeatt helps
One link or a Zeatt ID
Send the customer a chat link, or let them find your Zeatt ID on your site or email and join themselves. No app and no sign-up.
Everyone in their own language
The customer writes or speaks in their language and you see and hear the translation under the message.
Live talk for urgent cases
When something is urgent, use live talk to speak at the same time and hear the translation.
Setup tips
Put your permanent Zeatt ID everywhere
The ID is fixed, so you can put it on your contact page, email signature, invoices and packaging for customers to use whenever they need you.
Zeatt is not a ticketing system
It suits direct, quick conversations. For long-term follow-up and archives, record important threads in your own system.
Confirm sensitive details
Translation is automatic. Check amounts, addresses and warranty terms in the final text.
Frequently asked questions
Does the customer need to install an app or sign up?
No. They open the link in a browser and join the chat.
Which languages are supported?
Dozens, including Persian, English, Arabic and Chinese.
Can I put my ID on my website?
Yes. Your Zeatt ID is fixed, so you can put it on your site, emails and business cards.